Hi, I am

I transform challenges into opportunities by conducting comprehensive research, and providing valuable insights that help promote the value of user experience within organizations.

Chris Costa

UX Researcher

based in Canada

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ABOUT

Hello, I'm ,UX Researcher based in Kitchener, Canada.

I am pharmacy graduate with ten years of experience in the field.
In recent years, I focused on team management and process improvement at the major hospital in Espírito Santo, Brazil.

After a career break to prioritize my personal life, I came across UX research and realized it was already aligned with me. This journey led me to discover UX research while seeking new knowledge.

In 2021 I intensified my studies and joined as a UX Researcher at Entrega Farma, working on e-commerce products for medications. Later, at Fintech Creditas, I researched car and home equity loans, car insurance, car financing, and consigned loans, covering both B2B and B2C contexts.

Outside work, I enjoy engaging in playful activities and crafts and exploring parks.

Check my projects

Chris Costa

TOOLS

Miro

Maze

Survey Monkey

Jira

Hotjar

Figma

Confluence

SQL

PHARMA DELIVERY
CASE STUDY

PROJECTS

How UX research improved the Pharma Delivery mobile App in an economic Hub of Southeast Brazil, increasing conversion rates by reducing user information overload and improving usability.

PARTNERSHIP CHANNELS

Partnership channels are currently implementing automatic processing, but so far there have been very few noticeable changes. What levers can we work on to improve the experience and achieve more strategic partnerships.